Return & Refund Policy

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the product is damaged during shipping or the quality of the product is wrong, the customer does not need to pay any fees (including the cost of sending it back and restocking fees). If it is returned for personal reasons, you need to bear the cost of sending it back (specific costs shall prevail).

If we agree to refund an order, the customer does not need to pay the logistics cost of sending it out to the customer.

We will process your refund within 2-3 business days after receipt of the goods, and it is expected that the refund will be made to your original account within 2-3 business days.